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The Hudson Valley Region United Way 2-1-1 Helpline is a free, confidential, multilingual service to assist the public in finding the answers to a variety of Health and Human Services related questions. It is open 365 days a year and staffed by knowledgeable and caring call specialists who can communicate with callers in over 150 languages, as well as TTY for the hearing impaired. United Way’s goal is to get the wealth of our 7-county health and human services directly to the people who need them.
Every hour of every day, hundreds of people in the Hudson Valley and thousands of people in the United States need essential human care services — from substance abuse assistance to adequate care for a child or an aging parent and people often don’t know where to turn. In many cases, people end up going without these necessary and readily available services because they do not know where to start. 2-1-1 makes it possible for people to more successfully navigate the complex and ever-growing maze of human service agencies and programs. By making services easier to access, 2-1-1 helps people to get assistance when a problem first develops – rather than allowing a problem to grow.
2-1-1 provides callers with information about, and referrals to, health and human services for everyday needs, and in times of crisis. For example, 2-1-1 can offer access to a range of services that address various types of needs:
- Basic Human Needs: food, clothing, shelter, rent assistance, utility assistance, financial assistance.
- Physical and Mental Health Challenges: health insurance programs, Medicaid and Medicare, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
- Employment Issues: job training, job placement, transportation assistance, education opportunities.
- Challenges Facing Older Adults and People with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation, homemaker services.
- Needs of Children, Youth and Families: child care, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services, legal services, counseling.
- Desire to Help: volunteer opportunities and ways to donate.